phil&teds warranty
and services - Our warranty and service policy
Please register your new product here
We want to give owners confidence in the quality of our products. They
are fully warranted against defects in materials and workmanship for one
year from the date of purchase.
If the product has a manufacturing fault we will repair it free
of charge. If not practical to repair it we will, at our discretion, replace
the faulty part in question*.
If the product fails due to wear and tear, accident, neglect or negligence,
or if it is outside the 1 year warranty period, we will happily repair
it for a reasonable charge.
rights & remedies
Who do I contact?
Who do I contact? please discuss any warranty or service queries with your store of purchase. you will be required to show proof of purchase. they will inform you of next step. products that are returned directly to manufacturer by customer will NOT be eligible for warranty.
Who is covered?
Original purchaser buying product from an authorised dealer. proof of purchase is required.
What is covered?
Workmanship or materials that are deemed faulty, providing the
product has been used at all times in normal conditions, properly maintained
and in accordance with the instructions.
What is not covered?
Second hand product. modified product. poorly maintained product. normal wear, fading and fabric cuts. improper use (by way of example): abnormal use; not following instructions; child left unattended; safety harness not used; excessive load; transport damage i.e. airline or freight damage.
Sales on third party websites, such as eBay®, are strictly prohibited. If you are buying from a provider of this nature, your warranty will be void.
Customer costs within warranty.
Customer is responsible for any inwards freight charge to return product to manufacturer’s representative for warranty and or service.
Customer costs outside of warranty.
Where proof of purchase is not provided or product is outside of one year period. manufacturer’s representative reserves right to charge a service fee and/or charge for parts replaced/ repaired. a return freight charge may apply.
Exclusions.
Any consequential loss or damage to any person or property directly or indirectly as a result of using product.
* Consumers may have extra rights in some countries or states.. |