buggies/strollers

	Buggies / Strollers
	sport, e3, e3 twin, explorer, espresso, smartbuggy, double kit

	1. Can I use a buggy board with your buggy?
	As our buggy is designed to carry up to two children we have not had the need to design a buggy board. One would also not fit due to the location of our brakes.

	2. Can a Travel System be used when the buggy is set up for two children?
	No, the buggy must be set up in a single newborn position.

	3. What are the maximum weight limits in the various positions? 4 in 1
	NEWBORN = Single buggy (Newborn) 25kg’s TODDLER = Single buggy (Newborn) 25kg’s BABY & TDDLER = Sling + Double Kit TOP 20kg’s max (baby underneath) 2 TODDLERS = Add Double Kit Rear Position 15kg’s max

	4. Where can I purchase spare tubes or tyres for my buggy?
	These are generic sized parts (12.5”) and are available through any good bike store.

5. I have an older style Kiwi Explorer Buggy - what do I need to buy to set it up for 2 kids?

To set up for two toddlers request your local retailer to order a Kiwi Explorer Doubles Kit Basic in the appropriate colour.

To set your buggy up for a toddler and a newborn, request your local retailer to order a Kiwi Explorer Doubles Kit Newborn Ready in the appropriate colour.
However if you already have Newborn Wings plus a separate clear back flap you only need to order the Basic Doubles Kit.

	6. How do I know which model E3 Buggy I have purchased?
	Version 1: Has an “Explorer” label sewn on the buggy seat. Version 2: Has an “E3” logo embroidered on the buggy seat.

7. I have a problem with my buggy how do I get it resolved?

Your first step is to contact your original place of purchase. The retailer has a great knowledge of our products and will be able to arrange a repair/replacement part where necessary.

If the product fails in the first year of ownership due to a manufacturing fault we will repair it free of charge. If it is not practical to repair it we will replace it.
If the product fails due to wear and tear, accident or negligence, or if it is outside the warranty period, we will happily repair it for a reasonable charge. Please note as outlined in your instruction booklet the customer is responsible for freight charges if the product is required to be sent to our repair agent.

	8. Is the E3 suitable for a newborn?
	Yes it is. The newborn bed lies completely flat, which is the recommended position for an infant

	9. Can I attach my car seat to the E3?
	Yes, with the use of our Travel System. This system is quite universal so it will fit most makes/models of capsule, including Britax, Graco and Evenflo.

	10. Can I run with your buggy?
	Occasionally yes, however the E3 has not been designed as a full-time jogger.

11. How do I clean my buggy?

Fabric care and cleaning
The fabric is backed with a waterproof coating. Brush off dirt. More intense cleaning can be done by hand, in warm water, using a mild natural soap. Rinse out soap. Do not use detergents or bleach. Air dry. The fabric is fade resistant, but not fade proof; exposure to direct sunlight can fade the fabric.

Frame care and cleaning
We recommend that dirt is brushed off the frame and wheels regularly. Clean with a non-abrasive household cleaner and soft cloth. Wash sand and salt from you Phil and Teds Buggy after beach activity. Always dry frame after becoming wet. Paint chips can be repaired with a touch up kit.

	12. How much do I inflate my tyres?
	They are a universal tyre, but when being used on a buggy 22PSI is the most effective pressure level.

	13. Can I get another copy of the Instruction Booklet?
	Yes, for PDF Instruction Booklets for the e3, and other products. Click Here

	14. What are the dimensions of the E3 Buggy?
	Click Here for a pop up window of the specifications for the e3.